We can all agree that the past few years were challenging, but along with challenge comes growth. We have watched our lives completely change due to the COVID-19 pandemic and witnessed history in the making. Who would have thought that social gatherings would be a rare commodity? Although it has not been an easy year, hopefully, you learned a thing or two along the way.
We turned to technology to solve many barriers and have been resilient in the face of uncertainty. To survive in 2020, we stayed connected through our devices by being physically apart. Businesses that lacked technology solutions were at a disadvantage. Many small businesses within the trades industry fall under this category. However, a positive of this pandemic is that it has sprung change to make businesses more efficient by adopting new ways of operating.
Commercial and residential services were considered frontline workers, which meant business did not just halt. The hashtag #TradesShowUp was being used by various companies. Thank you to all of those who risked their lives to make our homes more comfortable. With a lot of uncertainty came a lot of questions and unknown solutions – which is why we, at YourRadar, have put together a short list to help you get ahead in 2021.
Here are three tips that helped successful service companies get through 2020:
Use Field Service Management Software
If you are wondering what this is, it is a simple software that helps organize and grow commercial or residential service companies. Many business owners struggle with scheduling, technician productivity, and contact management. Centralizing information into one platform eases those business pains by increasing automation and taking out the manual work out of office tasks. Overall, it saves you money and time. It also gives you the freedom to run your business operations from anywhere.
Personalization is intertwined with customer service. However, now more than ever, it is crucial to personify your services to your clients. Good customer service is what every company aims for, but this is not what is going to set you apart from your competition. Customer experience is the next competitive battleground, as the whole concept of personalization revolves around meeting the expectation of each customer – especially in your marketing approach.
Make data-driven decisions
Making decisions without data are not informed decision. Reports such as billable hours vs. non-billable hours help generate accurate billing and invoicing. From these helpful reports, you can gather information to make the right decisions. Ultimately, helping you generate more leads and sales.
2020 was a year filled with change, but the good news is, it is almost over! We can face 2021 with the learned knowledge we acquired throughout 2020. Armed with new tools, such as field management software, you can have the confidence to succeed in the new year.
YourRadar helps commercial and residential service businesses increase revenue and streamline operations, from scheduling jobs and dispatching, to invoicing customers and collecting payments. Visit http://www.yourradar.net/learn-more and book a free demo – Happy Holidays!